Terms and Conditions

Travel arrangements and prices detailed on this www internet site are provided and coordinated by the Ningaloo Visitor Centre.

You must be at least 18 years of age to make a booking at any accommodation displayed on our site.

The Ningaloo Visitor Centre has taken due care and responsibility to verify and check all information on this www internet site as at the time of compilation. However, as the relevant accommodation and tour operators on this www internet site supply this information, it accepts no responsibility for any inaccuracy or misdescription contained on this www internet site, or information as so supplied. Sales of services as contained on this www internet site are made by the Ningaloo Visitor Centre only as an agent for the person, business or company providing the services.

The Ningaloo Visitor Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice. All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Privacy Policy

Information of all transactions is required to be held by law (for taxation purposes), however, no information is passed to alternative sources for advertising or monetary gain. Properties will be supplied with your name, type of room required, arrival date and departure dates and any special requests or comments.

Validity of Rates

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.

Deposit payments are due to confirm any bookings taken by the Ningaloo Visitor Centre. Please proceed to our Secure Payment form to submit credit card details.

Cancellation Policy

Cancellations of confirmed bookings (where payment has been made) must be made in writing and will attract a 15% fee by the Ningaloo Visitor Centre (inc. GST). An amendment fee of $11.00 will be charged for any alterations to any confirmed bookings. The operator may also charge a cancellation fee. 

Internet and phone bookings will incur a $4.95 booking fee.

We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property/service, or for any reason beyond our control. Tours These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

Customer Service Policy

Ningaloo Visitor Centre staff pride ourselves on the high level of customer service we offer. We aim to recruit people who are passionate about tourism and the region. Please click here to see the Ningaloo Visitor Centre's full Customer Service Charter.

Helping us to Help you

In serving you as efficiently as possible, your cooperation would be appreciated by:

  • Contacting us via our nominated contact methods;
  • Telling us who you are;
  • Having relevant and accurate information available (e.g. name, itinerary number, staff member name relevant if applicable);
  • Treating staff with the same courtesy that you would expect.

 

Ningaloo Visitor Centre

"Ask the Local Experts"

Ningaloo Visitor Centre

Murat Road

PO Box 149 Exmouth WA 6707

T +618 9949 1176
F +618 9949 1441
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